COVID-19 Update

At Tanya’s Courage Trust, we have been working really hard in behing the scenes to ensure our Staff, Volunteers and Customers are all safe and that our shops and offices are Covid Secure under the current Guidelines.

Here you will find the information you need to know about how we are doing this:

Shops:
Our Shops have changed the layout to enable a one way system for our customers to follow
The Floors have markings/stickers to mark out the 2 meter distance that must be kept between customers
We have new trading hours of 10am until 4pm, this allows us to clean and restock thoroughly before and after opening
We have strict cleaning procedures in place alongside a new policy and procedures booklet that all staff must adhere to
All staff must wear masks during their working hours unless they are exempt, if they are exempt, duties will include working behind the scenes to limit the risk of them contracting Covid
All customers are asked to wear a mask unless they are exempt
Till points have perspex screens
There are signs throughout the shops to remind customers of social distancing
We have limited the number of customers in the shop at one time to 4, this is to reduce crowding and ensuring social distancing is adhered to
We have hand sanitiser points for customers when entering and leaving the shops
We are asking, where possible, that customers pay by card, cash is accepted but card payments are preferred
Donations are quarantined in a seperate room for 72 hours, before being sorted or displayed
We have QR Codes diplayed for the NHS Track and Trace, it is not mandatory to scan the code, but we politely ask customers if they could do so, to help us help the NHS and Governement to reduce the spread.

Offices and Hub:
In our offices, staff are working from home wherever possible, this means emails and telephone calls may not be answered immediately, please leave a message on our answer phone, we will respond as soon as we can.
We have signs reminding staff of the 2 menter distance, and all staff and volunteers are trained on the Covid Policies and Procedures.
Strict cleaning daily is part of the morning and afternoon schedule
Donations are stored in quarantine for 72 hours before being sorted for distribution
Staff and volunteers do not handle donations when receiving them, the donor must place them into the cage themselves
Customers and Visitors must wear a mask, unless exempt
Staff/Volunteers must wear a mask when greeting and serving customers
Office/Desk workers are responsible for keeping their work space clean according to the Covid Cleaning Policy
Where possible staff and volunteers must keep a safe distance from each other
Hand sanitiser is provided for staff/volunteers and customers
Floors are marked with reminders of 2 meter distances
We have QR Codes displayed for the NHS Track and Trace app, it is not mandatory for customers to scan this, but we politely ask that you do so, to help us help the NHS and Government to reduce the spread of Covid.

If you have any questions or concerns about our Covid-19 Policies, precautions etc, please visit the Contact Us page and drop us an email or telephone call and we will be more than happy to help and discuss this with you.

Thank you to all of our customers for continuing to support us, and for complying with our requirements to keep everyone safe as possible.

Stay Safe Everyone.

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